Consumer Trends

Featured Articles

What's New in Off-Premises Dining
How operators are responding to guests’ booming demand for food outside the restaurant.
Is Voice Activation the Next Big Ordering Trend?
An estimated 25 percent of 16–24-year-olds use voice search on mobile.
What Mobile Apps, Millennials Reveal About Restaurants
The new generation demands meals be served "their way" at all hours of the day and night.
C-Stores Cannibalizing Quick Service? It Can Happen
No longer just a place to grab fuel, coffee, and maybe beef jerky, C-stores have evolved into a $31 billion industry.
12 Mobile Food Trends for the Future
As the food-truck industry matures, here's a look at where the movement could be headed.
Why Fried Chicken is Cool Again
Operators are wowing customers with elevated fried chicken dishes.
Pasta Finds an Eager Audience in Fast Casual
Pasta joints have discovered a new way to get millennials to the table: fast casual.
Why Millennials are the New Lifeblood of Restaurants
Gen Y gets a bad rap, but its members are bringing innovation to the C-suite.
Why Breakfast is Crucial for Winning Frequent Customers
Data shows that breakfast is when the most loyal customers come out to eat.
Restaurant-Market Hybrids Rise in Foodservice
Counter-service restaurants add gourmet retail experiences in a bid to be more things to more people.
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industry headlines

Study: Starbucks is the King of Customer Loyalty
How do you measure brand loyalty these days? Is it through rewards? Mobile users? Traffic?...
Report: Chipotle Trails Only Starbucks in Customers' Hearts
MBLM, a Brand Intimacy Agency focused on strategy, design, creative and technology, revealed that Chipotle ranked second in the fast food industry, fo...
Report Shows Industry Sales Improving (Slightly)
While restaurant industry performance has been dismal for the past six quarters, June’s results provided a bit of good news.
Study: Fast Food is Flattening Full Service
One of the reasons quick-service restaurants have taken market share from full-serves can be credited to perception, according to two recent studies.
NRA Show Report: Operators at Crossroads of Reinvention
Paul Miller witnessed the ebbing demand for fine dining firsthand.
92 Million Americans Will Eat Out on Mother’s Day
New research released today from the National Restaurant Association finds that that nearly two in five American adults plan to dine out on May 14, an...
Study: Quick-Service Diners are Headed Elsewhere
The restaurant industry is at a crossroads.
Report: Music Can Increase Restaurant Sales by 9 Percent
Playing music that has a good fit with a company’s brand increased customer well-being and hiked sales for a major restaurant chain, the largest acade...
Study: Chick-fil-A is Still the King of Customer Service
Chipotle’s comeback appears to be resonating with its customers.
Are the Negative Starbucks Reports Overblown?
Starbucks has a response to reports that its brand is faltering: It’s simply not true.
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