May 24, 2013
2012 QSR Drive-Thru Study: Average Service Time
Wendy’s once again takes the top spot in average service time, a whopping 20 seconds faster than second-place Taco Bell.
Chain | Average in Seconds | Count | Average Number of Vehicles |
| Bojangles' | 171.61 | 242 | 1.41 |
| Burger King | 201.33 | 318 | 1.69 |
| Chick-fil-A | 190.06 | 303 | 5.37 |
| Krystal | 175.94 | 203 | 1.11 |
| McDonald's | 188.83 | 362 | 4.01 |
| Taco Bell | 149.69 | 307 | 1.66 |
| Wendy's | 129.75 | 318 | 1.94 |
| Summary | 172.64 | 2,053 | 2.59 |
Drive-Thru Benchmarks